Privacy Policy

Who we are

The Unknowns is based in Italy and is responsible for the personal information processed through this website and its enquiry service.

For privacy questions or requests, contact vishvanth.balu@the-unknowns.com.

Information we process

When you contact us, we process your name, email address, company or organisation if provided, message, and any information you include in subsequent correspondence.

Our hosting and security providers may also process technical information such as IP addresses, browser information, request timestamps, and security or delivery logs to operate and protect the website and email services.

Providing information is voluntary. However, we need the contact form’s required fields to receive and respond to your enquiry. Please do not include sensitive personal information that is unnecessary for your request.

Why we use your information

• To respond to enquiries and discuss potential work. Where you request steps towards entering into a contract with us, processing is based on Article 6(1)(b) GDPR.
• To handle other business enquiries and correspondence, based on our legitimate interest in communicating with people who contact us under Article 6(1)(f) GDPR.
• To operate and secure the website and prevent spam or misuse, based on our legitimate interest in maintaining reliable and secure services under Article 6(1)(f) GDPR.
• To meet applicable legal and accounting obligations where required, under Article 6(1)(c) GDPR.

Submitting an enquiry does not subscribe you to a mailing list. We do not use enquiry information for automated decisions that produce legal or similarly significant effects.

Service providers

We use the following providers to operate the website and handle enquiries. They process relevant information on our behalf under their applicable data processing terms:

• Cloudflare: website hosting, content delivery, security, and processing contact-form requests through Cloudflare Pages Functions.
• Resend: delivering contact-form enquiries by email, including processing message contents and delivery data.
• Microsoft 365: receiving, storing, and managing enquiry emails and subsequent correspondence.

Providers may also process certain service or account information for their own purposes as described in their privacy notices. Information may be disclosed where required by law.

Further information:Cloudflare Privacy Policy,Resend Data Processing Addendum, and Microsoft Data Protection Addendum.

International processing

Our providers may process personal information outside Italy and the European Economic Area. Resend stores customer data, including message content and delivery logs, in the United States.

Where applicable, international transfers are covered by the providers’ data processing terms and safeguards such as European Commission Standard Contractual Clauses or an applicable adequacy decision. You can contact us for further information about the safeguards relevant to your information.

How long we keep information

• General enquiries that do not become projects: Kept for up to six months, then deleted.
• Enquiries that become active client work: Correspondence is retained for as long as needed for the engagement and any applicable accounting or legal obligations.
• Spam or clearly irrelevant enquiries: Deleted sooner once identified.

Technical logs, delivery records, and backup copies may have separate retention periods under our providers’ service settings and data processing terms. Deletion from an active inbox does not necessarily remove every backup copy immediately.

Analytics and cookies

We have not enabled visitor analytics, advertising trackers, or behavioural tracking on this website.

Hosting and security services may process technical information and use technologies necessary to deliver and protect the website. This is separate from visitor analytics or advertising tracking.

Your rights

Subject to the conditions of applicable data protection law, you can request access to, correction of, or deletion of your personal information, restriction of processing, and data portability where applicable.

You may object to processing based on legitimate interests on grounds relating to your particular situation.

To exercise your rights, email vishvanth.balu@the-unknowns.com. We may need information to verify your identity before responding.

You also have the right to lodge a complaint with Italy’s Garante per la protezione dei dati personali or another competent data protection authority.

Changes to this policy

We may update this policy when our services or data handling practices change. The date above identifies the latest revision.